Friday, April 3, 2009

CrossLoop

When was the last time your computer acted up and you needed help? Have you ever reached out to geek squad for help. If you are like a lot of people, you probably have. Or maybe have had to stop by your parents place on your way home so you could fix a bug for them? Well…there is a new way to get help. CrossLoop is here to save your day! CrossLoop is an internet company that offers people help with their computer problems. You can reach out to trusted and qualified service providers who are able to provide support quickly and effectively. CrossLoop is not like any other company. Instead of taking your computer to some big store and wait in a long line, you can get help while just sitting on your coach. Additionally, you don’t have to let someone into your house but rather you log onto the internet and connect with a service provider over the internet. Then the service provider is able to view you desktop and fix your problem or provide support/advice on how to fix the problem at hand.



The unique thing about CrossLoop is that people of any technical level of expertise can now provide support to those of us who are a little less knowledgeable. This introduces a new level of collaboration on the internet. There is a tremendous amount of information known by people who log onto the internet everyday. Being able to tap into this wealth of knowledge could help solve many computer related problems more easily and quickly. What will help result in more collaboration is that CrossLoop is available in 21 languages and is used by people/companies in over 150 countries. Areas for which CrossLoop provides support include technical support, training, and collaboration. Some popular categories in which CrossLoop has provided support include: antivirus, home networks, spyware, outlook, digital photos, iTunes/iPod and iPhones.

The last two here make me wonder though…why would you not go to apple for support with their products? It would be interesting to see why people prefer coming to CrossLoop for assistance. I am guessing it’s the ease of getting help from your own laptop versus taking you device to the apple store. I have stood in those lines before….not fun!!!

1 comment:

  1. Mikogo is another way to avoid standing in those customer queues :-) Easy remote support tool, but also you can invite up to 10 people to view your screen so it can be used for web conferencing as well. And the Mac version is now available for you to share screens between PCs and Macs. Drop by the Mikogo website to check it out.

    Cheers,

    Andrew Donnelly
    The Mikogo Team

    ReplyDelete